Job Description:
The primary responsibility of the Timecard Specialist I role is collecting approved client
timecards for contractors to initiate the process of revenue generation to Judge.

This role reports to the Timecard Supervisor.

Primary Responsibilities:

45% Collect Timecards
• Collects timecards from contractors and various web sites to remove
them from the Missing List.
• Performs day to day timecard transactions including verifying and
recording time in client system by understanding and learning the
timesheet workflow.
• Responsible for oversight and review of all time-related processes;
ensures time data is accurate & entered in a timely manner.

25% Communicate internally and with contractors and clients.
• Sends weekly reports to Directors, Account Executives and
Recruiters with notes regarding missing/pending/rejected
timecards.
• Mails or emails invoices to clients for payment.
• Reaches out to contractors for missing timecards via email, TextUs
app and by phone.
• Sends reminders to managers through the Missing Items list if they
are electronic approval.
• Handles complaints or questions regarding timesheet discrepancies.
• Attends Zoom/Teams meeting with internal employees when
necessary.
• Assists with tickets that come into the timecards portion of
Customer Service.

20% Match Invoices
• Matches invoices with timecards for accuracy.
• Submits adjustments to payroll when necessary.
10% Development and Additional Responsibilities
• Stays current with industry trends and best practices through
regular research and professional development
• Develops and maintains relevant skills
• Performs any other duties and tasks as assigned by management

Required Competencies:
• Collaborative Partner
• Customer Service
• Detail Oriented
• Interpersonal Communication
• Time Management

Experience Requirements:
• High School education is required.
• Intermediate skill level in Word, Excel, and database management.
• Minimum two years customer service experience preferred.