Benefits Administration
- Administers and maintains one or more employee benefits programs
- Processes enrollments, changes, terminations, and claims for benefits plans
- Coordinates with benefits vendors, brokers, and consultants to ensure quality service and compliance with contracts and agreements.
- Supports implementation of benefit program improvements
Record Keeping, Reporting and Invoice Management
- Ensures accuracy and timeliness of data and records
- Prepares and files required reports and documents as directed
- Reconciles and audits benefit invoices and payments, and resolves any discrepancies or errors
Compliance and Communication
- Ensures compliance with all applicable laws and regulations, such as ERISA, COBRA, HIPAA, ACA, ADA, FMLA, etc.
- Educates and communicates the benefits plans and policies to employees and managers
Program Improvement and Evaluation
- Leads implementations of benefit program improvements
- Monitors and evaluates the effectiveness and competitiveness of the benefits program
- Identifies areas for process improvement and efficiency gains within the benefits administration workflow
- Provides recommendations for streamlining processes, implementing automation, and leveraging technology solutions
Employee Support
- Assists with benefits related projects and initiatives
- Answers employee questions on Benefits policies, processes, and programs. Escalates as needed to the appropriate team member
Development and Additional Responsibilities
- Stays current with industry trends and best practices through regular research and professional development
- Develops and maintains relevant skills
- Performs any other duties and tasks as assigned by management